Shipping policy
Shipping Policy
Last updated: February 5, 2026
Thank you for shopping with CuddleQuack. Below you’ll find important information about our shipping process.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Once processed, your order is handed over to our shipping partners.
Shipping Time
Estimated delivery times:
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United Kingdom: 5–10 business days
Delivery times are estimates, not guarantees. Delays may occur due to customs, carrier issues, or other factors outside our control.
Shipping Costs
We offer free shipping on all orders unless otherwise stated at checkout.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 2–5 days to appear after shipment.
Customs & Duties
Orders may be shipped from international warehouses.
Any customs duties or import taxes (if applicable) are the responsibility of the customer.
Delayed or Lost Orders
If your order has not arrived within 30 days, please contact us and we will assist you with a replacement or refund.
Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Contact
For any shipping-related questions, please contact us using the contact details provided on our website.